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Frequently Asked Questions

Casino

▸ What is the gambling age?

Guests must be 21 or older to play.

▸ How old do guests have to be?

Guests must be 21 or older to enter Emerald Queen Casino I-5 in Tacoma and the EQC I-5 Showroom.

Guests of all ages are welcome in the Emerald Queen Hotel & Casino hotel rooms, Tatoosh Restaurant, Pacific Rim Buffet, and swimming pool in Fife. Guests under 21 are not permitted on the casino floor.

▸ What forms of ID can I use to enter the casino?

Valid and current State-issued identification, including temporary ID cards, can be used to enter the casino. We cannot accept expired ID cards.

▸ Where is the best place to park?

There are several parking options!

Emerald Queen Casino I-5 in Tacoma: Construction is currently taking place near the EQC I-5 entrance. If you are planning on attending an event we strongly recommend allowing additional time for travel and parking. In addition to our vast parking lot, Valet services are available daily and located near the Gift Shop and Non-Smoking entrances. Parking can be more limited on weekends and feature concert nights, so we suggest arriving early in order to get the best parking.

Emerald Queen Hotel & Casino in Fife: We have two covered parking garages available and Valet services are located at the main entrance for your convenience.

▸ Do I have to pay for parking?

Parking and Valet services are available at no charge.

▸ Do you have Valet services?

Valet services are available at both Emerald Queen Casino locations.

▸ Do you have semi/RV parking?

Hotel guests can park semi trucks (no trailers) in the hotel parking lot. We do not have semi or RV parking available at the I-5 location.

▸ Do have recreational vehicle (RV) hookups?

We do not have RV hook-ups at either location. We do, however, have beautiful hotel rooms! You can call 253.922.2000 or 1.888.820.3555 for current rates and availability.

▸ Do you have transportation from your Hotel to your I-5 Showroom? What does it cost?

There is complimentary shuttle service available from our Hotel location to the Showroom at our Tacoma location. On event nights, the demand for the shuttle service is very high and we encourage you to leave ample time for travel. The shuttle runs 8am to 3:30am. A schedule is available at the Hotel front desk or I-5 Guest Services.

▸ Do you have player cards?

Player Cards are available! You can visit the Slot Club Guest Service desks at either EQC location to sign up and sign in.

▸ Do you have a non-smoking area?

We have beautiful non-smoking sections at both locations.

Emerald Queen Casino I-5 in Tacoma: Your favorite slot machines and Table Games are located near the entrance to the I-5 Showroom. A separate non-smoking entrance is located near Valet.

Emerald Queen Hotel & Casino in Fife: A generous section of slot machines awaits you just beyond the Slot Club Guest Service desk.

▸ Do you have a poker room?

We do not offer poker at this time.

▸ Do you sell Gift Cards?

Gift cards are available for purchase at the EQC Gift Shops at both locations. Gift cards may be redeemed for goods and services at our dining venues, gift shops, concert tickets, and hotel accommodations. They cannot be used for gaming activity.

▸ How far are you from Tacoma, Seattle-Tacoma International Airport? How about Seattle?

We are a mere 1.2 miles from Tacoma Dome Station; a main hub for public transportation.

We are approximately 19 miles from Seattle/Tacoma International Airport.

Seattle is approximately 30 miles away.

▸ What are my transportation options?

Guests have several options when it comes to transportation! 

If you're coming from King County or the SeaTac International Airport, visit Sound Transit to plan your trip. For travel within Pierce County, visit Pierce Transit for route information. Taxi services are a popular choice, and ride share programs are also a great option! Try Uber or Lyft.

▸ Do you have space available for private events?

The Emerald Queen Hotel & Casinos are ready to provide a personalized, one-of-a-kind experience for your occasion. Offering over 5,600 square feet of event space for anything from business meetings, to holiday parties, to grand wedding ceremonies, we specialize in creating memorable events with accommodations for gatherings as quaint as 20 and as great as 1,000. Hotel accommodations and meeting spaces, combined with our superior guest service and unmatched value, make Emerald Queen Hotel & Casinos the perfect destination for your next event!

Contact our Sales Department today at 1 (888) 831-7655 for more information.

▸ Can I receive emails about upcoming events?

Absolutely! Write to us at guestservice@emeraldqueen.com and let us know you'd like to be added to our list.

▸ Where can I find you on social media?

Follow us and keep up on what's going on anytime at Emerald Queen Casino through social media!

Facebook: http://www.facebook.com/emeraldqueencasino
Twitter: http://www.twitter.com/eqcasino

Events & Entertainment

▸ How old do you have to be to attend concerts?

Guests must be 21 or older to enter the EQC I-5 Showroom.

▸ Where can I purchase concert tickets?

Tickets for concerts at Emerald Queen Casino are available online through TicketMaster.

If you would like to skip any fees or additional surcharges, tickets are available at our EQC Box Offices at either location for your convenience. For your security, we do not sell tickets by phone.

For a list of current upcoming concerts, visit http://www.emeraldqueen.com/Entertainment.

Construction is currently taking place near the EQC I-5 entrance. If you are planning on attending an event we strongly recommend allowing additional time for travel and parking.

▸ Can I take pictures at a concert?

Photos and cameras, including cell phone cameras, are not allowed in the I-5 Showroom.

▸ Is smoking allowed in the I-5 Showroom?

The EQC I-5 Showroom is a non-smoking venue.

▸ What kind of music do you play in the Bridge Nightclub?

The EQC I-5 Bridge Nightclub features Top-40 music played by fantastic local bands every Friday and Saturday night - with no cover charge!

▸ What are the guidelines for the Bridge Nightclub?

No hats, excessively revealing or baggy clothing, or clothing with oscene language or graphics. No weapons of any kind. No audio, video, or cell phone cameras allowed.

▸ My band wants to play at your location. Who do I contact?

Please send your promotional kit to:
Emerald Queen Hotel & Casinos
Bill Bollie, Director of Entertainment
2024 E. 29th St.
Tacoma, WA 98404

▸ Can I receive emails about upcoming events?

Absolutely! Write to us at guestservice@emeraldqueen.com and let us know you'd like to be added to our list.

 

Hotel

▸ How can I book a hotel room?

Simply call (253) 922-2000 or (888) 820-3555 to make your reservation. If you are coming for a concert, show the hotel front desk your ticket stub to lock in a special concert rate!

▸ Can my dog stay in your hotel?

Please contact the Hotel directly and mention your dog prior to check-in. In most cases accommodations are made for man’s best friend. There is a non-refundable pet fee applied at check-in.

▸ Do you have a special concert rate for your hotel rooms?

Simply show the hotel front desk your ticket stub upon check-in and you will receive a special concert rate!

The Showroom is located at the EQC I-5 location in Tacoma. There is complimentary shuttle service available from our Hotel location to the Showroom at our Tacoma location. The shuttle runs 8am - 3:30am. An exact schedule is available at the Hotel front desk or I-5 Guest Services.

▸ Do you have non-smoking hotel rooms?

The Hotel and Casino in Fife has both smoking and non-smoking rooms available.

Dining

▸ Where can I eat at your locations?

There are many dining options depending on the location that you choose.

Emerald Queen Casino I-5 in Tacoma is home to the International Restaurant and International Buffet, showcasing a plethera of American and Asian cuisine. Two delicatessens also offer a variety of delicious options - enough to satisfy every tastebud.

Emerald Queen Hotel & Casino in Fife showcases the award-winning Tatoosh Grill and Pacific Rim Buffet. Paradise Deli offers favorites like pizza and sandwiches, and you can grab your favorite latte before heading to your lucky machine.

For more information, visit our dining page: http://www.emeraldqueen.com/Dining

▸ What do the buffets offer?

We love to bring the freshest, highest-quality items to our guests. Therefore, our lunch buffet specials change daily and are posted with the menu in both of our restaurants.

The Pacific Rim Buffet at our EQC Hotel location in Fife features an extensive salad and sushi bar, pasta, Chinese, and continental favorites. If you’re looking for steak and seafood options, check out our EQC I-5 location in Tacoma.

▸ Can I see your restaurant menus? What are the hours of your buffets?

Below are links that offer menus, hours, and prices for all of our dining venues!

Emerald Queen Casino I-5 in Tacoma
International Restaurant:  http://www.emeraldqueen.com/Dining/International_Restaurant
International Buffet:  http://www.emeraldqueen.com/Dining/International_Buffet
Asian Garden Cafe:  http://www.emeraldqueen.com/Dining/Asian_Garden_Cafe
Palace Deli:  http://www.emeraldqueen.com/Dining/Palace_Deli

Emerald Queen Hotel & Casino in Fife
Tatoosh Grill:  http://www.emeraldqueen.com/Dining/Tatoosh_Grill
Pacific Rim Buffet:  http://www.emeraldqueen.com/Dining/Pacific_Rim_Buffet
Paradise Deli:  http://www.emeraldqueen.com/Dining/Paradise_Deli